League of Legends Error 5C prevented players from logging into the client. You may have prepared to start playing and found that you couldn’t, only to receive a message stating “There are problems retrieving information for this player”. What gives? Here’s how to fix it lol Error 5C.
What is Error 5C: Trouble getting information for this player?
Error 5C, which has occurred in the past, causes login attempts to fail. While Riot Games fixed the bug at its end, it was a repeat bug throughout League of Legends’ Story. As with many problems, this one seems to be related to your internet connection.
Is there a solution for LoL Error 5C?
If Error 5C pops up on your PC or device, here’s what you can do to fix it.
- Check the client version: Make sure you are using the latest version of the client and update if necessary. You can check this by looking at the top left side of the client to see if there is an update progress bar or a play button.
- Check if the Riot servers are down: It is possible that the League of Legends servers are down. View lol‘s Downdetector page and the officer lol Riot side.
- Check the status of your internet connection: Make sure you are connected to the internet on your device. It’s possible there was a temporary dip or interruption.
- Reboot/disconnect your router: This is a basic troubleshooting tip, but one that can easily fix any connection issues you may have.
- Reboot your computer/system: A quick reboot can sometimes cause problems like Error 5C that are due to connection issues.
- Sign in to a different account: Some users have found that to fix error 5C, they sign in to a different account and then sign in to your account again.
- Repair your client: Use the Hextech repair toolwhich is available on the lol Website for PC and Mac to repair your client.
- Present a card: If all else fails, you must submit a ticket to resolve the issue.
These are the different methods that you can try to fix the problem League of Legends Error 5C. Hopefully one of these methods helped you bypass the “Error getting information for this player” login error message. You can find more tips and tricks in our lol Library of travel guides.
Featured image via Riot Games.